Online Helpdesk is
a web based customer support system which will instantly
improve your customer service and your company profile.
It is flexible - you can customise the system to use your terminology
and add your own input fields.
It is effective - you can monitor the performance of the system to view,
eg. the area had the most support and number of cases solved for each
support staff.
It is easy - to set up and use the system. You can have the system ready
in five minutes and start to create requests using your internet browser.
Possible Uses
• An intranet help desk system which allows staff to log requests
on the web and IT supports to actions those items which belong to them.
• A fault reporting system in a property management company for
tenants to log requests and asset managers to action on the items (eg.
forwarding to contractors)
• A customer service system to report the detail time spent on
each job and using it to invoice your clients.
• A call center to allow customers to log requests and track their
replies.
• An accounting firm to allow customers to post questions and search
on any tax related questions.
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